Frequently Asked Questions

General FAQ PRODUCTS

Are your products safe to use?

Yes, products are really gentle and safe to use. If any adverse reaction or redness occurs please stop use immediately and consult a dermatologist.

What is your product range?

We have products in 3 categories - skincare, body care and haircare. We also provide specially curated sets for gifting.

Have you tested products on animals?

We do not test our products on animals. Our products are cruelty-free.

SHIPPING / ORDER RELATED

Where do you ship to?

We ship PAN India.

How long will my order take to be delivered?

It generally takes 2-3 business days, however due to restrictions in certain areas, the time can go upto 6-7 business days.

Will I be able to track my order?

As soon as you place the order successfully. A confirmation mail will be sent to you and at the time of your product dispatch, a tracking link will be shared to you.

RETURNS AND REFUNDS

Can I return/ exchange my order?

Returns will only be accepted for products that are physically damaged, have physical defects or if the incorrect product has been shipped. We request you to reach out to us on WhatsApp or via email on enquiries.glowup@gmail.com with an unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order.

The product doesn’t suit my skin. Can I return it?

Unfortunately, if a product doesn't suit your skin, it is not a ground for return. Skincare is subjective, and not all products will suit every person / skin. If you have any concerns on correct usage, you can reach out to us anytime and we'll do our best to guide you in using the product(s) correctly.